INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We make every effort to provide our customers with products that are identical to the photo displayed on our Shop. Please keep in mind that photos are not able to display the exact colors of a product, and that the actual color of a product may differ from what is shown in the photo.

Where can I view my sales receipt?

All receipts are sent to your registered email address. You may contact us, if you need us to re-send it to your email address. Moreover, you can find the order you're looking for, click the "View receipt" link located beneath the list of order items to see an itemized version of the charges.  

How can I return an item?

Begin your return in the at the store. Select the items you’d like to return and a reason for the return. Choose “Return to store” to get a return barcode. Review the return refund summary & submit your return. Bring the email confirmation with you to the store along with your item.

Will you restock items indicated as “out of stock?”

While we don’t have a set schedule to restock sold-out items, we refill our inventory continuously, giving you quicker access to the shoes and gear you want. We also offer an opportunity to sign up to receive email notifications of when some of our products come back in stock.

INFORMATION ABOUT US

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